Terms of Use

Welcome to Root & Reach Media! These Terms of Use (“Terms”) govern your use of our website https://rootandreachmedia.com/ and any digital marketing services provided by Root & Reach Media (“we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

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1. Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. These terms constitute a legally binding agreement between you and Root & Reach Media.

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2. Use of Our Website & Services

By using our website and services, you agree to the following conditions:

Eligibility Requirements:

• You are at least 18 years old or have legal authority to enter into binding contracts
• You have the authority to represent your business or organization (if applicable)
• You provide accurate and complete information when requested

Prohibited Uses:

• Using our website or services for any illegal, fraudulent, or unauthorized purposes
• Attempting to hack, disrupt, or interfere with our website’s functionality or security
• Transmitting viruses, malware, or other harmful code
• Impersonating Root & Reach Media or our representatives
• Violating any applicable laws or regulations

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3. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, audio, video, software, and service descriptions, is the exclusive property of Root & Reach Media or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You May Not:

• Copy, distribute, reproduce, or modify our content without written consent
• Use our brand name, logo, trademarks, or proprietary assets without permission
• Claim ownership of any of our intellectual property
• Create derivative works based on our content
• Use our materials for competitive purposes

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4. Services & Service Agreements

Service Delivery:

• Our digital marketing services are provided according to individual service agreements or contracts
• Service scope, deliverables, and timelines are specified in separate agreements
• We reserve the right to decline or discontinue services if necessary for business or ethical reasons
• Client cooperation and timely provision of required materials are essential for service delivery

Service Modifications:

We may modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes that may affect ongoing client relationships.

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5. Payment Terms & Refund Policy

Payment Requirements:

• All payments must be made according to agreed terms and schedules
• Payment methods and schedules are specified in individual service agreements
• Late payments may result in service suspension and additional fees
• All fees are quoted in US Dollars unless otherwise specified

Refund Policy:

Due to the nature of digital marketing services, we do not offer refunds once work has begun.

• Services begin immediately upon contract execution and payment
• Our strategies are customized and cannot be “returned” like physical products
• We are committed to client satisfaction and will work to resolve any service issues
• Disputes should be raised promptly for timely resolution

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6. Performance Expectations & Disclaimers

No Guarantee of Specific Results:

While we strive to provide effective marketing services and have a track record of success, we cannot guarantee specific outcomes such as:

• Specific increases in sales, leads, or revenue
• Guaranteed return on advertising investment
• Specific search engine rankings or social media engagement
• Timeline for achieving marketing objectives

Marketing success depends on numerous factors including market conditions, competition, product quality, customer service, and external economic factors beyond our control.

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7. Client Responsibilities

To ensure successful service delivery, clients agree to:

• Provide accurate business information and marketing objectives
• Grant necessary access to marketing accounts and platforms
• Respond promptly to requests for information or approvals
• Maintain ethical business practices and legal compliance
• Communicate any concerns or changes in business circumstances

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8. Termination of Services

We reserve the right to suspend or terminate services under the following circumstances:

• Violation of these Terms or individual service agreements
• Non-payment or late payment beyond agreed terms
• Request for unethical or illegal marketing practices
• Abusive or unprofessional conduct toward our team
• Misrepresentation of business or marketing goals

Clients may terminate services according to the terms specified in individual service agreements. Upon termination, clients remain responsible for all fees incurred up to the termination date.

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9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Root & Reach Media shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability for any claims shall not exceed the amount paid by the client for services in the 12 months preceding the claim
• We are not responsible for business losses, lost profits, or damages resulting from third-party actions
• Clients assume responsibility for decisions made based on our recommendations

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10. Third-Party Services & Links

Our website and services may include links to or integration with third-party tools, platforms, and websites including:

• Social media platforms (Facebook, Instagram, LinkedIn)
• Advertising platforms (Google Ads, Microsoft Ads)
• Analytics and tracking tools
• Scheduling and communication platforms

We do not control or endorse these third-party services and are not responsible for their content, privacy practices, or any issues arising from their use. Use of third-party services is subject to their respective terms and conditions.

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11. Confidentiality

We respect the confidentiality of client information and business data:

• Client business information will be kept confidential and not shared with competitors
• We may use anonymized case studies and general results for marketing purposes
• Specific client names and detailed results require written permission to share
• Confidentiality obligations survive termination of our service relationship

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12. Dispute Resolution

In the event of disputes, we encourage the following resolution process:

• Direct Communication: Contact us immediately to discuss concerns
• Good Faith Resolution: We will work in good faith to resolve issues promptly
• Mediation: If direct resolution fails, we prefer mediation over litigation
• Jurisdiction: Any legal proceedings will be governed by Washington State law

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13. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Washington State.

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14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely matches the intent of the original provision.

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15. Changes to These Terms

We may update these Terms of Use periodically to reflect changes in our services, business practices, or legal requirements. When we make significant changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify active clients via email when possible
• Post a notice on our website
• Provide reasonable time for review before changes take effect

Your continued use of our services after any changes constitutes acceptance of the updated Terms of Use.

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16. Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Use, please contact us: