Privacy Policy

Root & Reach Enterprises LLC, doing business as Root & Reach Media (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://rootandreachmedia.com/ or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request consultations
• Sign up for our newsletter or marketing communications
• Request a marketing audit or other services
• Communicate with us via email or phone
• Book appointments through our scheduling system

This information may include:

• Name and business name
• Email address
• Phone number
• Business address
• Website URL
• Information about your business and marketing needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Geographic location (general)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our marketing services
• To respond to your inquiries and provide customer support
• To conduct marketing audits and analyses
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Email marketing platforms
• Website hosting services
• Analytics providers
• Scheduling and CRM systems
• Payment processors

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure hosting environments
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our website performance
• Provide relevant content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

6. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Google Analytics for website analytics
• Google Ads for advertising
• Social media platforms
• Email marketing services
• Scheduling platforms

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate information
• Deletion: You can request that we delete your personal information
• Portability: You can request that we transfer your data to another service
• Opt-out: You can opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it’s used
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

10. International Users

Our services are primarily intended for users in the United States, specifically the Vancouver, WA and Portland, OR areas. If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. We encourage you to review this policy periodically.

12. Effective Date

This Privacy Policy is effective as of January 15, 2025, and applies to all information collected by Root & Reach Enterprises LLC on or after this date.