Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website https://rootandreachmedia.com/ and services provided by Root & Reach Enterprises LLC, doing business as Root & Reach Media (“we,” “our,” or “us”). By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using our website or services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Services

Root & Reach Media provides digital marketing services including but not limited to:

• Local SEO optimization and strategy
• Google Ads management and PPC services
• Website SEO optimization
• Fractional CMO and marketing strategy consulting
• Marketing audits and analysis
• Digital marketing consultation and implementation

3. Service Terms and Conditions

Service Agreements

Specific terms for services will be outlined in separate service agreements or contracts. These Terms and Conditions supplement and do not replace specific service agreements.

Service Delivery

We will provide services in a professional manner consistent with industry standards. Service timelines and deliverables will be specified in individual service agreements.

Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Timely provision of materials and access needed for service delivery
• Compliance with all applicable laws and regulations
• Reviewing and approving deliverables in a timely manner

4. Payment Terms

Fees and Payment

Service fees will be specified in individual service agreements. Payment terms include:

• Invoices are due within 30 days of issuance unless otherwise specified
• Late payments may incur additional fees
• Services may be suspended for non-payment
• All fees are non-refundable unless otherwise specified in writing

Third-Party Costs

Clients are responsible for third-party costs such as advertising spend, software subscriptions, or other tools required for service delivery.

5. Intellectual Property

Our Intellectual Property

All content, methodologies, strategies, and materials created by Root & Reach Media remain our intellectual property unless specifically transferred in writing.

Client Intellectual Property

Clients retain ownership of their existing intellectual property. We may use client materials solely for the purpose of providing contracted services.

Work Product

Deliverables created specifically for clients (such as website content, ad copy, or strategy documents) become client property upon full payment.

6. Confidentiality

We respect the confidentiality of client information and agree to:

• Keep all client information confidential
• Use client information only for service delivery
• Not disclose client information to third parties without consent
• Maintain appropriate security measures to protect client data

7. Limitations of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount paid for services in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for third-party actions or services
• We are not liable for results beyond our direct control

8. Disclaimers

No Guarantees

Marketing and SEO results depend on many factors beyond our control. We do not guarantee:

• Specific search engine rankings
• Specific increases in traffic or conversions
• Specific return on investment
• Immunity from search engine algorithm changes

Third-Party Services

We may recommend or integrate third-party services. We are not responsible for the performance, availability, or policies of third-party services.

9. Termination

Termination by Either Party

Either party may terminate services with 30 days written notice unless otherwise specified in a service agreement.

Immediate Termination

We may terminate services immediately for:

• Non-payment of fees
• Breach of these Terms
• Illegal or unethical client activities
• Abusive behavior toward our team

Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• We will provide reasonable assistance with transition
• Confidentiality obligations continue
• Client access to our systems may be revoked

10. Website Usage

Permitted Use

You may use our website for lawful purposes only. Prohibited uses include:

• Attempting to gain unauthorized access
• Distributing malware or harmful code
• Collecting user information without consent
• Using automated systems to access the site

User Content

By submitting content through our website (such as contact forms), you grant us permission to use that content for business purposes.

11. Governing Law

These Terms are governed by the laws of the State of Washington, United States. Any disputes will be resolved in the courts of Clark County, Washington.

12. Dispute Resolution

We prefer to resolve disputes through direct communication. If formal dispute resolution is needed:

• We encourage mediation before litigation
• Small claims court may be used for qualifying disputes
• Both parties retain the right to seek injunctive relief

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures by third parties.

14. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Effective Date

These Terms and Conditions are effective as of January 15, 2025, and apply to all services and website usage on or after this date.